Cancellation and refunds

Cancellation of registration
Notification of cancellation must be sent in writing to Congrex. Cancellations of registrations will be accepted until 20 April, 2004, up to which date the total amount will be refunded less EUR 75 for administrative expenses.We regret that refunds cannot be made for cancellations received after 20 April, 2004.

Cancellation of social events
Notification of cancellation must be sent in writing to Congrex. Cancellation of social events will be accepted until 10 May, 2004 up to which date the total amount will be refunded.We regret that no refunds can be made for cancellations received after 10 May, 2004.

Cancellation of hotel reservation
Notification of cancellation must be sent in writing to Congrex Sweden. The hotel/Congrex reserves the right to charge you for all nights as guaranteed on the registration form should you check out before the date mentioned or in case of noshow.

Cancellation of hotel reservation will be accepted until three months prior to the congress, up to which date the full payment will be refunded less an administrative cost of EUR 25.

Between three and two months prior (March 12 - April 11), 50% of the full reservation will be charged in case of cancellation.

Between two and one month prior to the congress (April 12 -
May 11) 75% will be charged in case of cancellation.

After 1 month prior to the congress (May 12 - June 11), the full reservation value will be charged and no refund is possible under any circumstances. After 10 May 2004, Congrex reserves the right to charge you for all cancelled room nights if the total number of room nights is less than indicated on the reservation form. Please do not contact the hotel directly as all reservations are handled by Congrex Sweden.